KONE Elevator India Private Limited
Elevator and Escalator Industry
#4/1, Zenith Chambers,
1st & 2nd Floors, Anjaneya Swamy Temple Road,
Opp. 6th Cross, Wilson Garden,
Bengaluru, Karnataka 560027
At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.
KONE’s L&D department’s responsibility is to keep the huge number of service engineers updated on the latest maintenance and operation procedures of their products. Trainings are given on a regular basis to the engineers intemal to the company post which evaluation was done using paper based tests. Lot of manpower was involved in evaluating and then certifying them as a fit for maintaining and operating the latest model of the products. There were lot of management issues and no proper audit trail regarding the internal trainings conducted and how many were certified.
KONE started to use EYardstick for their L&D department to conduct post training tests for all the service engineers on a regular basis. KONE used their own questions specific to each product and version for the online tests administered to the engineers. this ensured KONE on the required knowledge for their engineers besides managing all the engineers progress in terms of skill acquisition.